Monthly Fee Collection
Membership fees are collected monthly via automatic credit card withdrawal through Stripe.
Payment of monthly fees is collected 7 days in advance of your monthly renewal date. This buffer accommodates any potential payment issues. Please note, Stripe does not allow customization of invoice dates to precisely match the payment period.
Example: If your membership starts on January 15th, your initial deposit will cover the period from January 15th to February 15th. Moving forward, your monthly payment will always be processed on the 8th of the month (7 days before the 15th), covering the period from February 15th to March 15th, and so on.
You will receive a receipt from Stripe via email for each payment. Please keep these receipts for your tax records.
Please note: We are unable to apply product sales toward covering membership fees.
For questions about membership periods, billing, or payment methods, feel free to contact our Business Administrator: Nadia Randall 📧 [email protected]
If your credit card has expired or you need to update your billing information, follow these steps:
- Email Request: Send an email to [email protected] with the subject line: "Update Billing Method." In your email, include:
- Your business name
- The location(s) of your membership
- Follow Stripe’s Instructions: Once we receive your email, you will get a message from Stripe with instructions to securely update your credit card details.
If payment is not received within 14 days of the due date, payouts to the vendor will be temporarily paused until the outstanding payment is received in full.
If a payment remains unpaid for 30 days after the due date, all products will be removed from the shelves or made unavailable for purchase until the outstanding payment is settled.
Vendors are expected to stay up to date on all payments. If we are required to contact you about past due invoices three or more times within six months, your membership(s) may be terminated.
You can review the full details of our late payment policy here: Past Due & Late Payment Policies.
A blackout period is in effect from December 10 to January 31. During this time:
- Makers cannot move out during this period
- Membership changes (e.g., upgrades, downgrades, or space adjustments) are also not permitted during the blackout period
Important Dates:
- The last day to submit a cancellation or membership change request to take effect before the blackout period is November 10.
- Any cancellations submitted after November 10 will be take effect between February 01 - 28
- Any membership changes submitted and approved after November 10 will take effect on the next monthly renewal date in February.
In Vancouver for 2024, we are expecting over 300 cruise ships with 1 Million + passengers, and in Victoria, 300+ ships with 850,000+ passengers. Many of these ships arrive later in the day, around 6-7pm, and in order to capture the traffic, we are going to be drastically extending our hours and staffing. Victoria: 10am - 9pm 7 days a week Gastown: 10am - 8pm 7 days a week The volume of customers from these cruise ships mean that in order to manage the store, and protect your products from theft, we will need more than 1 team member closing, and our staffing levels will match or even exceed Christmas levels. We will be open 40% more hours than currently, and in order to offset this, a summer cruise surcharge of the following amount will apply for 4 months. Victoria - $50/m Gastown - $50/m The surcharge will apply for payments made between May 1 - Aug 30.
