Monthly Fee Collection

fee collection policy & procedure automatic payment through stripe deposits will be applied to the first month's membership fees membership fees are collected monthly via automatic credit card withdrawal through stripe payments are processed 7 days before your renewal date to allow time for any potential payment issues to be resolved we're not able to accommodate alternate payment collection dates, as payments are tied to your renewal cycle stripe does not allow customization of invoice dates to precisely match the payment period example if your membership starts on january 15 , your initial deposit covers january 15 – february 15 moving forward, your monthly payment will be processed on the 8th of each month (7 days before the 15th), covering your fees for the period of the 15th to the 15th you will receive an email receipt from stripe for each payment please keep these for your tax records accepted payment methods for monthly fees all monthly membership fees must follow the payment guidelines below automatic withdrawal only all payments must be processed through automatic withdrawal we do not issue manual invoices for monthly fees accepted payment types we accept payments by credit card and credit/debit combo cards unfortunately, we cannot accept e transfers or direct bank account payments at this time product sales cannot be applied toward membership fees all sales revenue is paid out separately and cannot be used to offset or cover monthly membership fees payment collection dates cannot be changed for questions about membership periods, billing, or payment methods , please contact nadia 📧 updating your payment method if your credit card has expired or you need to update your billing information, follow these steps email request send an email to with the subject line "update billing method " in your email, include your business name the location(s) of your membership(s) follow stripe’s instructions once we receive your email, you will get a message from stripe with instructions to securely update your credit card details late payments policy vendors are responsible for having funds available for collection on their payment due date each month 14 days late payout suspension if payment is not received within 14 days of the due date , payouts to the vendor will be temporarily paused until the outstanding payment is received in full 30 days late product removal + payout suspension if a payment remains unpaid for 30 days after the due date , all products will be removed from the shelves or made unavailable for purchase until the outstanding payment is settled payment timeliness frequent late payments vendors are expected to stay up to date on all payments if we are required to contact you about past due invoices three or more times within six months , your membership(s) may be terminated you can review the full details of our late payment policy here past due & late payment policies holiday blackout period a blackout period is in effect from december 10 to january 31 during this time makers cannot move out during this period membership changes (e g , upgrades, downgrades, or space adjustments) are also not permitted during the blackout period nov 10 is the last day of 2025 that any membership requests can be made; all membership changes must be requested by this date summer cruise surcharge in vancouver for 2024, we are expecting over 300 cruise ships with 1 million + passengers many of these ships arrive later in the day, around 6 7pm, and in order to capture the traffic, we are going to be drastically extending our hours and staffing gastown 10am 8pm 7 days a week the volume of customers from these cruise ships mean that in order to manage the store, and protect your products from theft, we will need more than 1 team member closing, and our staffing levels will match or even exceed christmas levels we will be open 40% more hours than currently, and in order to offset this, a summer cruise surcharge of the following amount will apply for 5 months gastown $50/m the surcharge will apply for payments made between may 1 sept 30