Monthly Fee Collection
Membership fees are collected monthly through automatic credit card withdrawal via Stripe.
We bill 7 days in advance to provide a buffer for any potential payment issues. Meaning, your payment will be withdrawn 7 days in advance of your monthly renewal date each month. Unfortunately, we are unable to customize the Stripe invoice date to precisely match the period associated with the payment.
For example, if your start date is January 15th, your initial deposit will be applied to the period from January 15th to February 15th. Moving forward, your monthly payment date will consistently fall on the 8th of the month ( 7 days in advance of the 15th), covering the period from the 15th to the 15th.
Please review our late payment policy here> Past Due / Late Payment Policies
For questions about membership periods, billing, payment methods our Business Administrator can help you out! Nadia Randall - [email protected]
If you CC has expired, or you need to change your billing method, please complete the following steps:
1. Email Nadia @ [email protected] with the subject 'Update Billing Method'. In the email, include your business name + the location(s) of membership
2. Once we receive your email, we will send you an email from Stripe with instructions to add your new credit card details.
A blackout period is in effect from December 10 to January 31. During this time:
- Makers cannot move out during this period
- Membership changes (e.g., upgrades, downgrades, or space adjustments) are also not permitted during the blackout period
Important Dates:
- The last day to submit a cancellation or membership change request to take effect before the blackout period is November 10.
- Any cancellations submitted after November 10 will be take effect between February 01 - 28
- Any membership changes submitted and approved after November 10 will take effect on the next monthly renewal date in February.
In Vancouver for 2024, we are expecting over 300 cruise ships with 1 Million + passengers, and in Victoria, 300+ ships with 850,000+ passengers. Many of these ships arrive later in the day, around 6-7pm, and in order to capture the traffic, we are going to be drastically extending our hours and staffing. Victoria: 10am - 9pm 7 days a week Gastown: 10am - 8pm 7 days a week The volume of customers from these cruise ships mean that in order to manage the store, and protect your products from theft, we will need more than 1 team member closing, and our staffing levels will match or even exceed Christmas levels. We will be open 40% more hours than currently, and in order to offset this, a summer cruise surcharge of the following amount will apply for 4 months. Victoria - $50/m Gastown - $50/m The surcharge will apply for payments made between May 1 - Aug 30.
