Step 2: Read the FAQ
All retail stores have strict Vendor Drop-In Hours for members to restock and refresh their display. Please review these hours regularly as they do change. Please be mindful of store capacity restrictions and keep your visits under 30 minutes. Labeling and tagging of products is not permitted anywhere in stores. Requests to restock outside Vendor Drop-In Hours cannot be accommodated, at this time.
Members may arrange to send displays and product to their retail store locations via Post or Courier. Makers encourages all members to restock and merchandise your space in person on a regular basis. In cases where this is not be possible, members must follow the guidelines, as laid out below, when sending any merchandise, props or displays to retail store locations.
- All Shipments must be sent with Tracking ability.
- Packing List must be included inside all shipments.
- Photos and product layout design must be included for display set ups.
- All merchandise must be entered in your Marketplace inventory prior to Shipping.
Please Note:
Makers is not responsible loss and damage to product, and any display and/or other related materials, including while in shipping, handling or while otherwise remaining on the retail stores or in possession of Makers.
Yes, Makers requires all products to be labeled with their Vendor Code, Item Code and Selling Price. Your labels must include your vendor code (this was sent with your initial acceptance information),and a 3 character item code, unique to each product. Please review our label guidelines below.
Yes, Potentially. Please contact your store managers directly. Makers carefully selects small businesses across all product categories to ensure fairness and avoid over saturation of popular categories.
Membership fees are collected monthly through automatic credit card withdrawal via Stripe. We bill 7 days in advance to provide a buffer for any potential payment issues. Consequently, your next invoice will be issued 7 days before your next monthly renewal date. However, please note that we are unable to customize the invoice date to precisely match the period associated with the payment.
For example, if your start date is January 15th, your initial deposit will be applied to the period from January 15th to February 15th. Moving forward, your monthly payment date will consistently fall on the 8th of the month, covering the period from the 15th to the 15th.
For questions about membership periods, billing, payment methods our Business Administrator can help you out! Nadia Randall - [email protected]
Makers Stores use Stripe to process customer purchases in store, and to pay Members for their product sales. You will receive a Stripe account set up link with your registration information.
What is Stripe?
Stripe is the service that allows us to collect payment from our in-store and online customers, and pay it out to you! Every maker creates a Stripe account, this is linked to your bank account. This account only allows for payouts to be sent from Makers to you, and does not allow us to debit your accounts for membership payments.
Product Sales Payout Schedule: 1st - 15th -> Paid out on the 1st of the following month 16th - 31st -> Paid out on the 16th of the following month
Please review Sales Payouts
Your questions are important to us! Based on the type of question you have, these are the appropriate people to reach out to.
For all retail related questions, or when you're not totally sure who to contact, please reach out to the stores directly. Store Management will be happy to assist! Store Contact Information
For any general feedback about your membership experience, or help with specific situations occurring that need mediation, the District Managers can find a solution! AB DM Julie Roskin - [email protected] BC DM Janelle Tasker - [email protected] ON DM Norma Valchev [email protected]
For questions about membership billing, payment methods, and sales payouts, our Business Administrator can help you out! Nadia Randall - [email protected]
For questions about social media promotions, marketing opportunities, or other business partnerships, our Media Director is the person to ask! Veronica Kos - email [email protected]
We ask that you please DO NOT email Adam, our CEO, at this time. He is not able to assist with most vendor inquiries, and his response time can be up to 14 days due to a high volume of emails. Any of the staff mentioned above would be happy to look into whatever you need help with!
If you've noticed that some of your products have been removed from your display without a correlating sale, please speak to store management before coming to the conclusion that it is theft! While theft is a normal part of retail that is impossible for us to prevent completely, sometimes missing products can be explained another way (in the window display, on hold in the back, sold as a manual sale, etc). Once you've determined that a product actually was stolen, it is up to you to file a police report if you would like to make a claim with your business insurance. Makers is unable to file reports on your behalf, since we do not own any of the products in-store. Makers is happy to provide the authorities with any security footage we have, however due to privacy laws, we are unable to share security footage directly with vendors. Store management can then work with you to provide some suggestions to minimize theft, such as moving your shelf location in-store, changing your display to include fewer products, or adding a lockable case.
Unfortunately, Shop Makers is not able to provide any compensation for theft, as laid out in our Terms of Service. It is recommended that you plan for about 1-5% loss, depending on your membership location, and adjust your prices accordingly!
Feel free to speak to any staff members or store managers to gain more insight on store specific traffic or customer needs. Managers and the staff at the store know best about their business; they will be the best people to reach out to if you have any inquiries about what can be done to help with sales. Make sure to try and catch them during their non-peak hours. It is also a good practice to reach out to the store via an email to book a time with the manager for a quick in-person chat!
Please take some time to review all the guides and creative resources available to you on the Business Dashboard. Be sure to take part in Makers Promotional Programs to help you meet your business goals. Promotional Programs + Graphics
9. What if I decide that retail is not the right fit for my business. How do I end my agreement with Makers?
Notice to cancel a membership must be submitted through Makers cancelation form located here: Ending Your Agreement. Please do not email retail stores, staff or Makers owners to communicate your cancelation. Email does not qualify as providing notice to cancel your membership.
