Step 2: Read the FAQ

❓ vendor faqs 1\ when can i restock and merchandise my display? all retail stores have vendor drop in hours to restock and refresh their displays these hours change seasonally please check regularly with your store ➡️ https //docs shopmakers ca/restocking vendor drop in hours guidelines visits must be under 30 minutes no labeling/tagging products in store no restocking outside drop in hours no restocking on saturdays 2\ can i ship products to my store? vendors may ship products and displays to stores when in person restocking isn’t possible shipping checklist shipment must include tracking tracking and eta must be provided to store staff include product display layout in shipment all items must be labeled and entered in your makerspos inventory before shipping ⚠️ makers is not responsible for any damage or loss during shipping, handling, or while your items are in store please pack accordingly 3\ are there any labeling, coding, and pricing guildlines? all products must be labeled with your vendor code a unique 3 to 6 character item code the selling price label format example abc cnd1 $16 ➡️ https //docs shopmakers ca/labeling coding pricing your products all products must be tagged using the correct label format before entering the store handwritten labels are strictly prohibited 4\ can i bring in new or niche products? possibly! you must get approval before restocking with any new product outside your curently accepted products please apply to bring in new products using the new product application form linked below ➡️ https //newproductapplication paperform co/ 5\ how are membership fees collected? membership fees are collected monthly via automatic withdrawal from a credit card via stripe we collect payment 7 days before your membership renewal date example if you started on jan 15 , your billing cycle is first payment covered by your deposit (jan 15–feb 15) next payments collected on the 8th of each month (covering 15th–15th) 💬 questions? contact nadia, https //nadia\@shopmakers ca 6\ how do i get paid for product sales? we use stripe to process all in store sales and send vendor payouts twice a month you’ll set up your stripe account during onboarding you can find full setup instructions here ➡️ docid\ imujufhf8cuipvllfq92r ➡️ docid\ knme9zx6t1niciliqszk6 if you need help, visit ➡️ docid\ yvbnl183cbetefytx4yum payout schedule sales from the 1st–15th → paid on the 1st of the next month sales from the 16th–31st → paid on the 16th of the next month for more information ➡️ docid\ evpp3ehy3k xdstjqvurf ➡️ docid\ yrtvssscoyhkeopfrcgzh 7\ who do i contact with questions? onboarding support wenny @ mailto\ vendorsupport\@shopmakers ca for store related questions contact your store manager directly — docid\ tw7bmihrb4svzpg529 fd for membership billing + sales payouts nadia https //nadia\@shopmakers ca for feedback, mediation, or concerns bc district manager janelle https //janelle\@shopmakers ca ab/on/mb district manager julie https //julie\@shopmakers ca for marketing or promotions veronica https //veronica\@shopmakers ca ⚠️please do not email our ceo, adam he is not involved in vendor communication and cannot assist with inquiries 8\ what if i suspect theft? if an item is missing speak with store management first it may have been moved or manually sold if it is theft, you must file your own police report makers can share security footage with authorities , but not directly with vendors ⚠️ makers does not compensate for loss or theft expect 1–5% shrinkage and adjust your pricing accordingly 9\ my sales are low what support is available? speak to your store manager or staff for customer insights book time by email to avoid busy hours explore https //docs shopmakers ca/promotional programs graphics https //drive google com/drive/folders/1 xyowjfeaayca3mgldrrrsvpsocho9js 10\ how do i cancel my membership? the initial length for all membership is 3 months we require one month's notice via our official cancellation form ➡️ https //docs shopmakers ca/ending your membership ⚠️please do not email store staff, corporate team or owners to cancel your membership — email does not qualify as notice