Step 2: Read the FAQ

❓ vendor faqs 1\ when can i restock and merchandise my display? all retail stores have vendor drop in hours to restock and refresh their displays these hours change seasonally please check regularly with your store ➡️ view vendor drop in hours docid\ vf98oykcgxxomvwvn fc8 guidelines visits must be under 30 minutes no labeling/tagging products in store no restocking outside drop in hours no restocking on saturdays 2\ can i ship products to my store? vendors may ship products and displays to stores when in person restocking isn't possible shipping checklist shipment must include tracking tracking and eta must be provided to store staff include product display layout in shipment all items must be labeled and entered in your makerspos inventory before shipping ⚠️ makers is not responsible for any damage or loss during shipping, handling, or while your items are in store please pack accordingly 3\ are there any labeling, coding, and pricing guidelines? all products must be labeled with your vendor code a unique 3 to 6 character item code the selling price label format example abc cnd1 $16 ➡️ view label guidelines here labelling, coding and pricing docid\ tzc6tj0stv3alsstpvhu9 all products must be tagged using the correct label format before entering the store handwritten labels are strictly prohibited 4\ can i bring in new or niche products? possibly! you must get approval before restocking with any new product outside your currently accepted products please apply to bring in new products using the new product application form linked below ➡️ submit the new product application form https //newproductapplication paperform co/ 5\ how are membership fees collected? membership fees are collected monthly via automatic withdrawal from a credit card via stripe we collect payment 7 days before your monthly billing date ➡️ view membership fee biling info here monthly billing and fee collection docid\ xwtygqaw njt0zu jogrv example if your move in date is aug 15, your billing cycle is first payment covered by your deposit (aug 15–sept 15) next payments collected on the 8th of each month (covering 15th–15th) 💬 questions? contact nadia, nadia\@shopmakers ca mailto\ nadia\@shopmakers ca 6\ how do i cancel my membership? every membership starts with an initial 3 month term you can submit a cancellation once you have been a member for 60 days all cancellations require 30 days notice , so a cancellation submitted during your first term takes effect at the end of the 3 month term after the initial term, you can cancel at any time with 30 days notice when you're ready to end your membership, you can cancel it yourself in makerspos on your memberships page ➡️ ending your membership docid 3u8ja8jqfegpzfrumngmz ⚠️ please do not email store staff, the corporate team, or owners to cancel email does not qualify as notice; your cancellation must be submitted in makerspos 7\ how do i get paid for product sales? we use stripe to process all in store sales and send vendor payouts twice a month you'll set up your stripe account during onboarding you can find full setup instructions here ➡️ stripe setup and troubleshooting docid\ lbgsnpybydvckei2izujn if you need help, visit ➡️ sales payouts docid 71zxqrvz4rafho5vwvqpl payout schedule sales from the 1st–15th → paid on the 1st of the next month sales from the 16th–31st → paid on the 16th of the next month for more information ➡️ 2026 payout schedule & timing docid\ mps4runucmnpxmeh2rnyp 8\ who do i contact with questions? ⚠️ please do not email our ceo, adam he is not involved in vendor communication and cannot assist with inquiries onboarding support sabrina vendorsupport\@shopmakers ca for store related questions contact your store manager directly see the store directory docid\ ptf0t7tbct k18lovkby for membership billing + sales payouts nadia nadia\@shopmakers ca for feedback, mediation, or concerns bc regional manager janelle janelle\@shopmakers ca ab/mb/sk regional manager julie julie\@shopmakers ca on regional manager tasha tasha\@shopmakers ca for marketing or promotions veronica veronica\@shopmakers ca 9\ what if i suspect theft? if an item is missing speak with store management first it may have been moved or manually sold if it is theft, you must file your own police report makers can share security footage with authorities, but not directly with vendors ⚠️ makers does not compensate for loss or theft expect 1–5% shrinkage and adjust your pricing accordingly 10\ my sales are low what support is available? speak to your store manager or staff for customer insights book time by email to avoid busy hours explore promotional programs + graphics docid\ kf xaaxiojs50g5dka0 w store photos & videos docid\ i7jk9z rmtrapbwuhbp8