Out-of-Town Vendor Policies & Guidelines

to ensure a smooth onboarding process and ongoing management of your products, out of town vendors must follow these guidelines move in & shipment requirements move in timeframe vendors are expected to move in within 2 3 weeks of acceptance for vendors shipping products, your package must arrive at the destination store within this timeframe please review our vendor move in policy https //docs shopmakers ca/vendor move in policy for further details shipment delays if the vendor anticipates any delays in moving in, they must notify the applicable store manager at least 24 hours ahead of their expected delivery date makers can extend their start date by a maximum of 5 days if vendors do not communicate within this timeframe, their membership will automatically start after the 5 day extension period shipment eta and tracking number vendors must provide store staff with an estimated delivery date and tracking number in advance this helps staff anticipate deliveries and prepare accordingly shipping costs vendors are responsible for all shipping costs the store does not cover inbound or outbound product shipping fees display/shelf setup planogram requirement out of town vendors must include a planogram with their shipment to guide staff in setting up and displaying merchandise accurately after assembly, staff will provide a photo for final approval vendors may request one remerchandising adjustment if needed entry shelf setup store staff can set up entry shelves on a vendor’s behalf vendors must provide clear, detailed instructions for shelf assembly, setup, and merchandising 2ft, 3ft, and 4ft displays these displays must arrive fully assembled or be built using an external service like taskrabbit https //www taskrabbit ca/?utm source=google ads\&utm medium=sem\&utm campaign=ca toronto google search brand\&utm campaignid=17826798401\&utm adgroup=taskrabbit broad\&utm adgroupid=139256087717\&utm term=task%20rabbit\&utm creative=660820427722\&utm extensionid=\&utm target=kwd 25146543484\&utm metro=toronto\&utm category=brand\&utm network=g\&utm locationid=1002451\&gad source=1\&c=ca toronto google search brand\&pid=google ads\&af xp=custom\&gclid=cjwkcajwvr bhb5eiwad5ybxmfuvd0m0cggzmuru2th2lo4ve9vbox 7mzn7noxsxtqvfworiwj5hoceu4qavd bwe store staff will typically not assemble these displays, however, exceptions may be made on a case by case basis please check directly with the store manager to see if their team has the capacity to build a display on a vendor’s behalf once the shelf is assembled, staff can merchandise and arrange products according to the provided instructions product labeling & inventory labeling requirements all products must be labeled before arrival staff cannot add, edit, or replace product labels on your behalf label format all product labels must be typed — handwritten labels are not accepted labels must also comply with our labeling, coding & pricing guidelines https //docs shopmakers ca/labelling coding and pricing inventory listings all products must be entered into the inventory system before arriving at the store items not in the system cannot be sold staff limitations store staff will not add, change, or update inventory entries please ensure all records are complete and accurate before shipping your products new products & restocking new product approval store management must approve any new products before shipment unapproved products may be returned at the vendor's expense to receive approval, please complete our new product application form https //newproductapplication paperform co/ overstock all overstock products must fit within the designated bin excess products cannot be stored beyond this space monitor stock levels vendors should monitor their stock levels in makerspos and plan restocks accordingly failure to restock within appropriate timeframes resulting in having low or empty stock/shelves may result in termination https //docs shopmakers ca/terms of service#d332l shipment eta and tracking number vendors must provide store staff with an estimated delivery date and tracking number for all shipments in advance this helps staff anticipate deliveries and prepare accordingly complexity of requests display changes once vendors have moved in, staff may accommodate more substantial display changes on a case by case basis to confirm whether a store can fulfill your request, please contact store management in advance restocking as a general rule, restocking or display adjustments should take a single staff member 20 minutes or less to complete if a request exceeds this timeframe, it will be considered a special request and all special requests must be approved by management examples of special requests include building or assembling displays complete stock changeovers or re merchandising adding or replacing labels return shipping & end of term return shipping cost & timeframe vendors must cover the cost of product returns when moving out or make arrangements for products to be returned within 30 days of the contract end date if a vendor does not organize return shipping with store management within 30 days once their end contract date has passed, their items will be shipped to our head office in vancouver for storage at a fee charged to the vendor more information on our return shipping policy can be found here 30 day pickup policy https //docs shopmakers ca/30 day pickup policy packing fee a $50 packing fee aplies if store staff need to pack and ship unsold products and/or displays, plus applicable shipping costs