Policies + Procedures
Vendor Move-In Policy
5min
To ensure a smooth onboarding process and optimal use of our available spaces, the following policy applies to all vendors accepted into our stores:
- Initial Timeline: Vendors have 2-3 weeks from the date they are accepted and pay their deposit to move into their designated space. If the vendor anticipates any delays in moving in, they must notify the applicable store manager at least 24 hours ahead of their schedule load in/set up time.
- New Store Openings: Vendors are expected to move in on the designated load in/set up days. If the vendor anticipates any delays in moving in, they must notify Makers at least 24 hours ahead of their scheduled load in/set up time.
- 24-Hour Notice Requirement: Vendors must notify Makers at least 24 hours in advance if they cannot make it on their scheduled load-in/set-up day.
- Maximum 5 day Extension Policy: If vendors are unable to attend their scheduled load-in/set-up day, Makers can extend their start date by a maximum of 5 days. If vendors do not communicate within this timeframe, their membership will automatically start after the 5-day extension period.
- Case-by-Case Extensions: We understand that unforeseen circumstances can arise. If a vendor anticipates any delays in moving in, they must communicate with us as soon as possible. Requests for extensions will be considered on a case-by-case basis and must be approved by the management team.
- Membership Cancellation after 6 weeks - If a vendor has not moved into their space within 6 weeks of paying their deposit, their membership will be canceled. In such cases, the vendor’s deposit will be refunded in full.
- Notification of Cancellation: Vendors who fail to move in within the specified 6-week period and do not communicate any delays will be notified of their membership cancellation and the process for refunding their deposit.
- Makers reserves the right to relocate the Vendor's Goods to an alternate, but equivalent, Space within the store for purposes such as remerchandising or loss prevention. In such cases, the store manager will provide the Vendor with no less than 48 hours' notice of the move. If the Vendor requests to be relocated, they may do so only once within a 90-day period, and the request is subject to management approval and space availability.
- Vendors may request to change their membership after their initial three month term, a maximum one time in a 90 day period. Change requests are subject to management approval and space availability. Membership changes should occur on the vendor's monthly membership renewal date.
Note: This policy is included in our Terms of Service and applies to all accepted vendors.
Updated 30 Aug 2024
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