Past Due / Late Payment Policies

Membership fees are automatically withdrawn from a credit card each month. It is the vendor's responsibility to ensure sufficient funds are available on the payment due date. To maintain a fair and efficient payment process, the following late payment policy applies to all membership accounts.

If payment is not received within 14 days of the due date, payouts to the vendor will be temporarily paused until the outstanding payment is received in full.

Notification

The vendor will be notified of the payment delay and urged to settle the outstanding balance.

Reinstatement of Payouts

Reinstatement of payouts will occur once the outstanding balance is fully settled. Any missed payouts will be sent on the next scheduled payout date.

If a payment remains unpaid for 30 days after the due date, the following steps will be taken:

Product Removal

All products will be removed from the shelves or made unavailable for purchase until the outstanding payment is settled.

Final Notice

The vendor will receive a final notice informing them about the removal of their products due to non-payment and requesting immediate payment to reinstate their product availability.

Reinstatement

Reinstatement of payouts and product availability will occur once the outstanding balance is fully settled.

Further Action

If the outstanding balance is not cleared within the timeframe specified in the notice, additional measures may be taken, such as termination of the membership or initiation of legal proceedings to recover the overdue amount.

Vendors are expected to stay up to date on all payments. If we are required to contact you about past due invoices three or more times within six months, your membership(s) may be terminated.

Notification

The vendor will be reminded of the payment due date, along with any subsequent notifications regarding late payment.

Further Action

If payments continue to be late after being notified of our frequent late payment policy, additional measures may be taken, such as termination of the membership or initiation of legal proceedings to recover the overdue amount.

If you need assistance updating your payment info, please contact Business Administrator, Nadia

1. Email [email protected] with the subject 'Update Billing Method'

In the email, include your business name + the locations of your membership

2. Once we receive your email, we will send you a link to add your new CC within 2-3 business days.