Stripe Account Help Guide

setting up your stripe account new vendors will receive stripe setup instructions during the final onboarding process if you have not received a signup link by your first payout date, email with the subject line "requesting stripe link " accessing your stripe account you can log in to your stripe account at https //express stripe com/ https //express stripe com/ username your registered email address password created during setup updating your banking details to update the bank account linked to your payouts log in to https //express stripe com/ https //express stripe com/ click the menu icon (top right) and select shop makers under payout details , click the edit button next to your bank account enter your updated transit number , institution number , and bank account number important avoid clicking the "delete" button, as this may lock your account use the "edit" button instead accessing your payout details to view detailed payout information log in to https //express stripe com/ https //express stripe com/ go to the payouts tab review your transactions, including dates, amounts, and fees reconciling your sales payout ensure your sales payouts align with your transactions review your payout summary email check your payout email for a breakdown of the transfer amount and sales period match with mvpos transactions compare the payout details with your mvpos transaction history for the same period report discrepancies email if you find inconsistencies troubleshooting payout issues funds not transferring ensure a bank account (not a debit/credit card) is linked remove any secondary accounts under payout details in your stripe dashboard verify your email address confirm your email is verified and active to complete setup check account status log into your dashboard to resolve any pending notifications or incomplete details business verification for stripe stripe requires business verification follow these steps step 1 provide business details business name enter your full legal business name business type select the correct type (e g , sole proprietorship) address use your registered business address tax details provide your tax number (e g , gst/hst for canadian businesses) or indicate you’re not registered step 2 upload documents identity verification upload a government issued id (e g , passport) business verification provide a business document (e g , articles of incorporation, tax registration) address verification upload proof of address (e g , utility bill) tips ensure all documents are clear and legible use consistent business information across documents stripe identity verification you can verify your account in two ways option 1 liveness verification complete a quick selfie check via the stripe dashboard option 2 document upload upload a government issued id for identity verification a separate document (e g , utility bill) for address verification important do not use the same document for both identity and address verification document upload troubleshooting if you encounter issues uploading documents restart your browser (google chrome recommended) clear your browser cache or try a different browser use a desktop computer instead of a mobile device upload alternative documents if possible common questions i received an email from stripe asking for more information what should i do? log in to your account and provide the requested details i don’t have a website what should i provide? use your social media handle or the makers website as an alternative i don’t have a customer service phone number what should i enter? use a placeholder like 000 000 0000 i already have a stripe account do i need a new stripe account for makers? no, you can log into your existing account, using the set up link we provide, and add your details under the shop makers profile contacting stripe support for ongoing issues use the support function in your stripe account access stripe’s live chat and help articles here https //stripe com/contact