Sales Payouts
We want to ensure you’re fully informed about when and how you’ll receive your sales payouts. At Makers, we use Stripe to collect payment from customers in-store, and pay it out to you! During registration, each vendor is sent a link to create a Stripe account where they can add their bank account information. Twice monthly, Makers sends your sales directly to your bank account via Stripe.
Your sales payouts are processed on a regular schedule based on the sales period. Please note that there’s a two-week delay from the end of a sales period to the payout date to account for any customer returns or exchanges.
Sales Period | Payout Date |
|---|---|
1st - 15th of the Month | 1st of the Following Month |
16th - End of the Month | 16th of the Following Month |
To ensure accuracy in your payouts, we factor in any customer returns or exchanges that may occur. This two-week buffer allows us to provide you with a final and accurate payout, preventing any discrepancies.
After the payout is initiated, it typically takes 2-4 business days for the funds to reach your account, depending on your bank.
If the 1st or 16th falls on a weekend or holiday, your payout will be sent on the following business day.
You can view detailed payout reports through your Stripe dashboard. Here’s how:
- Click on the "Payouts" tab.
- Review your transaction details, including dates, amounts, and any applicable fees.
You’ll also receive a payout summary email on the day your funds are transferred.
Here are some common reasons payouts might be delayed and tips for resolving them:
- Incorrect Bank Details:Double-check your bank account information (Transit #, institution #, and bank account #) is correct in Stripe. DO NOT add a debit or credit card to your Stripe account. Makers can only transfer funds directly to your bank account.
- Incomplete Stripe Account Set up Ensure your account set up is complete. Stripe will notify you by email if they require additional account verification information.
- Outstanding Membership Fees: Ensure that all membership fees, including deposits for new stores, are fully up to date. Sales payouts cannot be released until all outstanding fees are settled. If a payout is delayed due to unpaid fees, the missed sales will be included in the next scheduled payout. Sales payouts cannot be applied to cover outstanding membership fees.
- Payout Notifications:Check your spam folder if you’re not receiving our email notifications.
To update the bank account where your earnings are deposited, follow these steps:
- Once logged in, click on the menu icon at the top right (depicted as a person) and select 'Shop Makers'.
- Under 'Payout Details', locate the account already linked and click the edit pencil icon.
- Update the fields with the new banking information, including Transit #, institution #, and bank account #.
- Caution: Avoid clicking the delete button as it may result in your account being locked. Ensure to click the edit button instead.
contact our Membership & Payout Coordinator, Nadia, with any payout questions or concerns. [email protected]
New vendors will receive Stripe set up instructions during the onboarding process. If you have not received a sign up link by your first payout date, please email [email protected] with the email subject 'Requesting Stripe Link'. Thank you!
For more help with your Stripe account and how to manage your payouts, visit our Stripe Account Help Guide
