Sales Payouts
We want to ensure you’re fully informed about when and how you’ll receive your sales payouts. At Makers, we use Stripe to collect payment from customers in-store, and pay it out to you! During registration, each vendor is sent a link to create a Stripe account where they can add their bank account information. Twice monthly, Makers sends your sales directly to your bank account via Stripe.
Your sales payouts are processed on a regular schedule based on the sales period. Please note that there’s a two-week delay from the end of a sales period to the payout date to account for any customer returns or exchanges.
Sales Period | Payout Date |
|---|---|
1st - 15th of the Month | 1st of the Following Month |
16th - End of the Month | 16th of the Following Month |
To ensure accuracy in your payouts, we factor in any customer returns or exchanges that may occur. This two-week buffer allows us to provide you with a final and accurate payout, preventing any discrepancies.
After the payout is initiated, it typically takes 2-4 business days for the funds to reach your account, depending on your bank.
If the 1st or 16th falls on a weekend or holiday, your payout will be sent on the following business day.
You can view detailed payout reports through your Stripe dashboard. Here’s how:
- Click on the "Payouts" tab.
- Review your transaction details, including dates, amounts, and any applicable fees.
You’ll also receive a payout summary email on the day your funds are transferred.
Here are some common reasons payouts might be delayed and tips for resolving them:
- Incorrect Bank Details:Double-check your bank account information (Transit #, institution #, and bank account #) is correct in Stripe. DO NOT add a debit or credit card to your Stripe account. Makers can only transfer funds directly to your bank account.
- Incomplete Stripe Account Set up Ensure your account set up is complete. Stripe will notify you by email if they require additional account verification information.
- Outstanding Membership Fees: Ensure that all membership fees, including deposits for new stores, are fully up to date. Sales payouts cannot be released until all outstanding fees are settled. If a payout is delayed due to unpaid fees, the missed sales will be included in the next scheduled payout. Sales payouts cannot be applied to cover outstanding membership fees.
- Payout Notifications:Check your spam folder if you’re not receiving our email notifications.
To update the bank account where your earnings are deposited, follow these steps:
- Once logged in, click on the menu icon at the top right (depicted as a person) and select 'Shop Makers'.
- Under 'Payout Details', locate the account already linked and click the edit pencil icon.
- Update the fields with the new banking information, including Transit #, institution #, and bank account #.
- Caution: Avoid clicking the delete button as it may result in your account being locked. Ensure to click the edit button instead.
contact our Business Administrator, Nadia, with any payout questions or concerns. [email protected]
New vendors will receive Stripe set up instructions during the onboarding process. If you have not received a sign up link by your first payout date, please email [email protected] with the email subject 'Requesting Stripe Link'. Thank you!
For more help with your Stripe account and how to manage your payouts, visit our Stripe Account Help Guide
