Troubleshooting FAQ
8 min
1\ why do i see a transaction with an item price of $0? explanation this indicates a customer return when an item is returned, the original transaction price reverts to $0, and the quantity to 0 to verify the return, please contact your makers store location 2\ why are my inventory items showing a quantity of 0? explanation an inventory quantity of 0 means the item is out of stock at the current location new feature hover over the "0" quantity to view the location name and the actual quantity available you can also click through to the item listing for further details 3\ why does my transaction show a discount? explanation a 13% discount reflects our staff discount policy this discount is absorbed by makers and does not impact your sales payout 4\ why is there a discrepancy between my sales and inventory quantities? explanation this could be due to a technical issue before reporting, try these steps log out of your account clear your browser cache log back in if the issue persists, report it following the instructions below 5\ how do i report a technical issue with makerspos? procedure to report technical concerns, follow these steps open the makerspos application from the left side menu, select the makerspos support function provide a detailed description of the issue, including screenshots if possible submit the report 6\ why am i not receiving sale notification emails? explanation this could be due to a technical issue before reporting, try these steps go to account setting in the top right corner of your makerspos screen ensure the box beside your location is checked to receive sale notifications if the issue persists, report it following the instructions below 7\ how do i run a promotion using makerspos? for a time limited sale in your makerspos inventory, add the sale price, sale start date, and sale end date to the relevant item for an ongoing promotion create a separate inventory item for the promo example vendorcode itemcode "2 for $20" for full promotion guidelines, including signage requirements and how to notify your store manager, see
