Monthly Billing and Fee Collection

fee collection policy & procedure 💳 automatic payments via stripe ✅ all membership fees are collected automatically through stripe monthly fees are charged via automatic credit card withdrawal payments are processed 7 days before your renewal date this buffer allows time to resolve any payment issues before your new billing period begins payment dates are tied to your renewal cycle and cannot be adjusted ⚠️ important stripe does not allow invoice dates to perfectly match your membership period 📅 how billing works (example) 💡 example timeline start date january 15 deposit covers january 15 – february 15 next payment charged january 8 covers period february 15 – march 15 after your first month, payments continue on this same cycle each month 🧾 receipts 📩 you’ll receive a receipt via stripe after every payment sent automatically by stripe recommended to keep for tax and record keeping purposes 💰 accepted payment methods ✅ we currently accept credit cards credit/debit combo cards ❌ we do not accept e transfers direct bank (ach) payments 🚫 important payment policies ⚠️ please note the following automatic withdrawal is required manual invoices are not issued for monthly membership fees sales payouts cannot be applied to fees product sales are paid out separately and cannot offset membership costs payment dates cannot be changed all billing follows your renewal cycle payments must be collectable on the due date timely payment is required for your membership to remain in good standing 📩 need help? have questions about billing, membership periods, or payments? contact nadia 📧 nadia\@shopmakers ca updating your payment method if your credit card has expired or you need to update your billing information, follow these steps email request send an email to nadia\@shopmakers ca mailto\ nadia\@shopmakers ca with the subject line "update billing method " in your email, include your business name the location(s) of your membership(s) follow stripe's instructions once we receive your email, you will get a message from stripe with instructions to securely update your credit card details late payments vendors are responsible for having funds available for collection on their payment due date each month for the full details of our late payment escalation process, see late payments policy docid 9 yk5tp vifrkavtonvrj holiday blackout period a blackout period is in effect from december 10 to january 31 during this time makers cannot move out during this period membership changes (e g , upgrades, downgrades, or space adjustments) are also not permitted during the blackout period nov 10 is the last day of 2025 that any membership requests can be made; all membership changes must be requested by this date summer cruise surcharge in vancouver for 2026, we are expecting over 300 cruise ships with 1 million + passengers many of these ships arrive later in the day, around 6 7pm, and in order to capture the traffic, we are going to be drastically extending our hours and staffing gastown 10am 8pm 7 days a week the volume of customers from these cruise ships mean that in order to manage the store, and protect your products from theft, we will need more than 1 team member closing, and our staffing levels will match or even exceed christmas levels we will be open 40% more hours than currently, and in order to offset this, a summer cruise surcharge of the following amount will apply for 5 months gastown $50/m the surcharge will apply for payments made between may 1 sept 30