Stripe Setup and Troubleshooting

stripe setup and troubleshooting at makers, we use stripe to collect customer payments in store and send your sales earnings directly to your bank account twice a month part 1 step by step setup before you start make sure you have a device with internet access (desktop recommended) a valid photo id (driver license, passport, or government id) tax id or business registration number bank account details (bank name, branch/transit number, account number) please use the email we have on file to create your account step 1 open your makerspos settings log in to your makerspos https //pos shopmakers ca account click on settings in the menu on the left click the "set up stripe" button this will direct you to the stripe set up page step 2 start the stripe express onboarding enter your phone number to get started choose a country and confirm your contact email if prompted please use the email we have on file to create your account step 3 enter your business and personal details fill out each field as accurately as possible business name enter it exactly as registered business type select your legal structure (sole proprietor, corporation, charity, etc ) business contact provide your business address and phone number owner or director details add the legal name, date of birth, and home address as requested documents stripe may ask for a photo id and business registration documents upload them when prompted website field if you don't have a website, you can enter your social media page (instagram, facebook, etc ) alternatively, you can use www shopmakers ca https //www shopmakers ca step 4 add your bank account for payouts enter your bank account number and transit/branch number confirm the bank account name matches your business or personal name exactly tip if using a business bank account, confirm your bank accepts payouts via stripe step 5 provide tax and verification info if asked, enter your tax id or business number answer any ownership or verification questions submit any additional documents stripe requests for identity or business verification note verification can take anywhere from a few minutes to several days depending on document review step 6 confirm and connect to makers after setup, you should see a confirmation that your stripe express account is connected to makers step 7 what you will see in stripe stripe will not hold your sales until a payout is initiated you will see payouts once they are sent payout schedule and amounts are controlled by makers reference → 2026 payout schedule & timing docid\ mps4runucmnpxmeh2rnyp part 2 managing your account accessing your stripe account you can log in to your stripe account at https //express stripe com/ https //express stripe com/ username your registered email address password created during setup updating your banking details to update the bank account linked to your payouts log in to https //express stripe com/ https //express stripe com/ click the menu icon (top right) and select shop makers under payout details , click the edit button next to your bank account enter your updated transit number , institution number , and bank account number important avoid clicking the "delete" button, as this may lock your account use the "edit" button instead accessing your payout details to view detailed payout information log in to https //express stripe com/ https //express stripe com/ go to the payouts tab review your transactions, including dates, amounts, and fees reconciling your sales payout ensure your sales payouts align with your transactions review your payout summary email check your payout email for a breakdown of the transfer amount and sales period match with makerspos transactions compare the payout details with your makerspos transaction history for the same period note sales do not accumulate in stripe you will only see funds in your stripe account once a payout has been sent report discrepancies email nadia\@shopmakers ca mailto\ nadia\@shopmakers ca if you find any inconsistencies part 3 verification business verification for stripe stripe requires business verification follow these steps step 1 provide business details business name enter your full legal business name business type select the correct type (e g , sole proprietorship) address use your registered business address tax details provide your tax number (e g , gst/hst for canadian businesses) or indicate you're not registered step 2 upload documents identity verification upload a government issued id (e g , passport) business verification provide a business document (e g , articles of incorporation, tax registration) address verification upload proof of address (e g , utility bill) tips ensure all documents are clear and legible use consistent business information across documents stripe identity verification you can verify your account in two ways option 1 liveness verification complete a quick selfie check via the stripe dashboard option 2 document upload upload a government issued id for identity verification a separate document (e g , utility bill) for address verification important do not use the same document for both identity and address verification document upload troubleshooting if you encounter issues uploading documents restart your browser (google chrome recommended) clear your browser cache or try a different browser use a desktop computer instead of a mobile device upload alternative documents if possible part 4 troubleshooting common questions – stripe setup & payouts q i received an email from stripe asking for more information what should i do? a log in to your stripe account at https //express stripe com/ https //express stripe com/ and provide the requested details q i don't have a website what should i provide? a use your social media handle or the makers website as an alternative q i don't have a customer service phone number what should i enter? a you can use a placeholder like 000 000 0000 q i already have a stripe account do i need a new account for makers? a no you can log in to your existing stripe account using the setup link found in your makerspos settings, and add your banking details under your shop makers profile q why don't i see my sales in stripe right away? a sales do not accumulate in stripe funds only appear once a payout has been sent use makerspos to track your sales and reconcile your payouts q my bank account was rejected what should i do? a double check account numbers and that the account holder name matches your stripe details q funds aren't transferring to my bank a ensure a bank account (not a debit/credit card) is linked remove any secondary accounts under payout details in your stripe dashboard q my verification is taking a long time a check stripe for any required items upload clear scans of id and business documents contacting stripe support for ongoing issues use the support function in your stripe account have questions? need help? if you don't see the "set up stripe" button or run into any trouble, please reach out and we'll be happy to help get you set up contact our membership + payout coordinator, nadia nadia\@shopmakers ca mailto\ nadia\@shopmakers ca