MakersPOS
MakersPOS TROUBLESHOOTING
8 min
1\ why do i see a transaction with an item price of $0? explanation this indicates a customer return when an item is returned, the original transaction price reverts to $0, and the quantity to 0 to verify the return, please contact your makers store location 2\ why are my inventory items showing a quantity of 0? explanation an inventory quantity of 0 means the item is out of stock at the current location new feature hover over the "0" quantity to view the location name and the actual quantity available you can also click through to the item listing for further details 3\ why does my transaction show a discount? explanation a 13% discount reflects our staff discount policy this discount is absorbed by makers and does not impact your sales payout 4\ why is there a discrepancy between my sales and inventory quantities? explanation this could be due to a technical issue before reporting, try these steps log out of your account clear your browser cache log back in if the issue persists, report it following the instructions below 5\ how do i report a technical issue with mvpos? procedure to report technical concerns, follow these steps open the mvpos application from the left side menu, select the mvpos support function provide a detailed description of the issue, including screenshots if possible submit the report 6\ why am i not receiving sale notification emails? explanation this could be due to a technical issue before reporting, try these steps go to account setting in the top right corner of your mvpos screen ensure the box beside your location is checked to receive sale notifications if the issue persists, report it following the instructions below 7 how do i run a time limited in store sale or promotion for my products? procedure in your mvpos inventory, add the sale price, sale start date, and sale end date to the relevant item reference our product promotion guidelines found https //docs shopmakers ca/labeling coding pricing your products#3wv1z for next steps 8 how do i run an ongoing in store sale or promotion for my products? procedure create a separate inventory item for the promo example vendorcode itemcode "2 for $20" label each item with promotion details example vendorcode itemcode "buy 1 for $12" vendorcode itemcode "buy 2 for $20" this helps staff apply discounts at checkout without needing to reference your shelf reference our product promotion guidelines found https //docs shopmakers ca/labeling coding pricing your products#3wv1z for next steps
