Membership FAQs

quick answers to the questions vendors ask most, from billing and space changes to cancellation can't find what you're looking for? reach out to vendor support anytime 1\ how do i get support? we're here to help! for store specific matters (display setup, stock, etc ), contact your store manager directly ➡️ store directory # for general questions, email vendor support at vendorsupport\@shopmakers ca mailto\ vendorsupport\@shopmakers ca 2\ how are membership fees collected? your membership fees are automatically collected from the credit card on file through our secure billing system, stripe payments are processed 7 days ahead of your monthly billing date you'll receive a receipt by email after each payment if a payment fails, stripe automatically retries and sends you an email notification sales payouts are paused if membership fees become more than 14 days overdue, until the balance is resolved if you incur 3 or more late payments, your membership may be subject to cancellation for more details, see ➡️ monthly billing and fee collection # ➡️ late payments policy # 3\ what is the membership term length? each membership begins with a 3 month initial term during this period, your space is reserved and cannot be cancelled early after your initial term, your membership continues month to month unless you provide notice of cancellation cancellation must be submitted one month in advance exception community & trial shelf memberships automatically end after their fixed 3 month term 4\ how do i cancel my membership? if you'd like to end your membership rather than continue another month, follow the steps below submit your cancellation in makerspos ➡️ ending your membership # notice period makers requires one month's notice for cancellations your move out date will be one month from the date you submit, or the end of your current payment period if you've already paid beyond one month ⚠️ important do not email retail stores, staff, or management to communicate your cancellation email does not qualify as official notice to end your membership 🚫 no move outs are permitted during the holiday blackout period, december 10 to january 31 5\ how can i upgrade or downsize my space? if you'd like to upgrade or downsize, talk to your store manager space changes are handled by your store team as a membership change, so there's no form or request to submit in the system ➡️ store directory # changes are subject to space and product category availability your tier and monthly rate update on the effective date the change is prorated, and the charge or credit applies to your next monthly invoice 🚫 no membership changes are permitted during the holiday blackout period, december 10 to january 31 6 can i join another store? yes! if you're already selling with us, you can apply to grow into another makers location ➡️ internal expansion application form docid\ nw5x7z3c6d3ct7t1 hfsd