Membership FAQs

1\ how do i get support? we’re here to help! for store specific matters (display setup, stock, etc ), contact your store manager directly ➡️ store directory docid\ tw7bmihrb4svzpg529 fd for general questions , email vendor support at vendorsupport\@shopmakers ca 2\ how are membership fees collected? your membership fees are automatically collected from the credit card on file through our secure billing system, stripe payments are processed 7 days in advance of your monthly renewal date you’ll receive a receipt by email after each payment if your payment fails, stripe will automatically retry and send you an email notification sales payouts are paused if membership fees become more than 14 days overdue until the balance is resolved if you incur 3 or more late payments , your membership may be subject to cancellation visit these pages for more details monthly fee collection docid\ glbkd22adzjpvfsq6qay1 past due / late payment policies docid\ wynrxb3tyes2zkzp45p4j 3\ what is the membership term length? each membership begins with a 3 month initial term during this period, your space is reserved and cannot be cancelled early after your initial term, your membership automatically renews month to month unless you provide notice of cancellation cancellation must be submitted one month in advance exceptions community shelf and trial shelf memberships automatically end after their fixed 3 month term 4\ how do i cancel my membership? if you wish to end your membership and not renew for another month, please follow the steps below complete the cancellation form ➡️ ending your membership notice period makers requires one month’s notice for cancellations your move out date will be one month from the date of form submission, or at the end of your current payment period if you’ve already paid beyond one month ⚠️ important do not email retail stores, staff, or management to communicate your cancellation emails do not qualify as official notice to end your membership 🚫no move outs are permitted during the holiday black out period from december 11 january 31 5\ how can i upgrade or downsize my space? if you’d like to upgrade or downsize your space, please contact your store manager directly ➡️ store directory docid\ tw7bmihrb4svzpg529 fd you may request a membership change after your initial 3 month term , and only once every 90 days thereafter all changes are subject to manager approval and dependent on space and product category availability approved changes take effect on your monthly renewal date requests must be confirmed at least one month before your next renewal 🚫no membership changes are permitted during the holiday black out period from december 11 january 31